Returns & Exchanges

At Dogtra, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn fashion items. All returned merchandise must be in its original condition with tags attached to be eligible for a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Print Your Label

Download and print the prepaid shipping label provided at the end of the return request process and attach it securely to your package.

3

Package Your Order

Place the items in their original packaging or a sturdy mailer, ensuring all original tags and protective liners are intact.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number handy; we will notify you once your refund has been processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing